Essential Functions:

• Administer and maintain our human resource information systems (HRIS)
• Act as a primary contact for daily technical and operational user support.
• Manage service and support requests relating to our In-house HCM tool, Ticketing
• System (Manage Engine)
• Effectively resolve incidents or issues through rapid problem solving, solution remediation, effective communication with user groups, and facilitate solution migration.
• Build effective partnerships with various HR Support and Functional Teams, and other departments.
• Adapt and quickly learn new tools and feature rollouts by Workday and other technology platforms for delivering efficient solutions.
• Researches and resolves concerns with minimum supervision based on experience and judgment.
• Will work closely with the team to provide insights and modifications on several business processes and/or movements in our In-house HCM tool.
• Maintain functional knowledge of HR processes and compliance.
• Other tasks and projects that may be assigned by the immediate supervisor.

Qualifications:

• Education: Associate's or bachelor’s degree in business, Technology, HR, or related field preferred or equivalent experience.
• Previous Experience: At least one (1) year or more of clerical office experience with complex job duties required.
• HRIS database required.
• A minimum of three (3) years or more of computer experience preferred
• Meticulous attention to detail.