About the role:

We are seeking a detail-oriented and analytical professional to focus on Regulatory Testing,
Complaints Review, and Escalated Disputes. This role plays a critical part in maintaining compliance,
improving customer experience, and supporting continuous process improvement across key
operational areas.

The ideal candidate will have a strong understanding of regulatory compliance, dispute management,
and quality assurance standards, with an ability to identify trends, drive improvements, and ensure
high levels of decision accuracy.

Candidate Requirements

• Must have maintained a 100% decision accuracy rate over the past 3 months.
• Skilled and knowledgeable across all three major segments (EA, UT, & FT)
• Excellent verbal and written communication abilities, with a focus on clarity, professionalism, and collaboration.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Google Suite (Docs, Sheets, Slides, etc.).
• 1+ years experience in Dispute Resolution.

Responsibilities

The Dispute Operational Excellence Specialist/Contractor will focus on the following task each day:

• Analyze dispute cases, draw conclusions based on findings, and clearly summarize complex results
• Responding to and managing dispute regulatory testing, legal escalations, and complaints with the highest degree of professionalism. Summarize case facts, dates, times, and decision summaries
• Reviewing cases and decisions made to ensure accuracy, reversing decisions to “make it right” when appropriate. Present findings in an organized fashion using templates and internal tools.
• Research and investigate escalated dispute issues promptly and provide a high-level overview of findings and recommendations.
• Maintain up-to-date knowledge of dispute services and procedures.
• Support special projects and ad-hoc gap analysis requests, which may include supporting internal and external audits and due diligence requests