Responsibilities:

• Responsible for management of the unit and performance of all employees

• Manage the group and deliver the goals and metrics of each

• Serve as primary client and UGS contact

• Other responsibilities include operations management, team performance management, client management, performance metrics, mentoring and special projects

Qualifications:

• Bachelor's degree, any field

• Experience as BPO Account/ Operations Manager for at least 1 year

• Must have at least 2 years BPO experience in Financial Programs

• Managerial experience of teams greater than 40 FTE

• Excellent interpersonal and leadership skills.

• Excellent written and verbal communication skills.

• Strong planning, change management and organizational skills.
• Demonstrate ability to solve problems, achieve results and foster strong customer service orientation.
• High degree of initiative, team building and dedication to effective positive change.
• ​​​​​​​Must have a US Visa and willing to the travel to the US from time to time