Job Responsibilities:

•  Analyze processes, documentation, and workflows through interviews with staff performing security and human resource related duties, develop gap analysis and identify and prioritize process improvements based on current risk of components adding professional insight.
• Effectively managing, developing, and training the service desk team.
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
•   Conducting and sharing results from service and operation performance reviews.
• Promoting the service desk with senior management and working to ensure that it is  properly viewed as a core business asset.
• Coordinating and managing all relevant stakeholders, including the support desk team,customers, and other teams that are involved in service desk operations.
• Being aware of and managing the costs of running the service desks.
• Demonstrate excellent project management skills, promote teamwork and individual accountability with engagement team members, and use available technology, tools, and company assets to enhance the effectiveness of deliverables and services.

• You have 5+ years of professional experience working in the use of a variety of digital tools and supporting services underneath.
• You have an appetite for entrepreneurship and enjoy working projects end-to-end.
• You are Fluent in Business English Communications.
• The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
• An ability to balance and plan the short-term actions of the team.
• Knowledge and understanding of all relevant industry standards and best practices for service management.