End User Support IT - Associate

Bogota, Colombia
Full Time
Entry Level

Role Overview

The End User Support Associate provides frontline local IT support to ensure operational continuity.

Key responsibilities include

  • Troubleshooting hardware, software, network, and access issues
  • Supporting incidents
  • Managing tickets and meeting SLA targets
  • Installing/configuring systems and applications
  • Escalating complex issues when required

Preferred Skills / Profile

  • Strong troubleshooting skills (Windows, applications, basic networking)
  • Familiarity with VDI, VPN, and telephony tools (Avaya, Five9, Zendesk, RingCentral, etc.)
  • Basic knowledge of Active Directory and IT security practices
  • Strong communication and customer service skills
  • High ownership, urgency, proactivity, and problem-solving mindset
  • Strong Written and Spoken Business English
  • Highschool Diploma (must)


 
Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*