Credit Bureau Dispute Analyst | Eastwood, Q.C

Eastwood, Quezon City, Philippines

Full Time

Mid Level

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and how we work.

As a Credit Analyst, you’ll bring this to life every day by combining analytical expertise, attention to detail, and a customer-first mindset to deliver accurate, compliant, and high-quality outcomes in a fast-paced financial environment.

What You’ll Do

Review and analyze cardholder accounts, transactions, and supporting documents to identify discrepancies and resolve issues accurately
Conduct detailed investigations and case assessments, ensuring compliance with financial regulations and internal policies
Manage cases end-to-end, meeting strict service level agreements (SLAs) in a high-volume environment
Perform validation and quality control checks to ensure data accuracy, consistency, and integrity
Utilize multiple systems and tools efficiently to support case management and decision-making
Collaborate with internal teams to escalate complex cases and drive timely resolution
Maintain strict confidentiality and uphold data security and compliance standards at all times

Core Skills

Strong attention to detail with the ability to identify discrepancies and inconsistencies
Experience in document, cardholder, and account review
Solid case management and organizational skills
Excellent analytical and critical thinking abilities
Strong validation and quality control capabilities
Ability to manage high-volume workloads while meeting tight deadlines (SLAs)
High level of integrity, confidentiality, and compliance awareness
Technical proficiency with the ability to navigate multiple systems and tools efficiently
Experience in a regulated financial services environment (preferred but not required)

What We’re Looking For

Proven experience in dispute resolution, investigations, or case management
Familiarity with e-OSCAR (preferred but not required)
Background in fintech, payments, or banking
Prior experience in financial services, including: Credit analysis, Lending or loan servicing, Collections or delinquency management

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

How Did You Hear About Us?*

For Employee Referral: Who referred you to this position? Enter their Employee Name (ex. Juan Dela Cruz)*

For Employee Referral: Who referred you to this position? Enter their Employee ID (ex. 123456)*

If you are being referred through the Non-Employee Referral Program, please enter the necessary details below:

For External Referral: Enter their Full Name and UA Code
For Applicant Referral: Enter their Full Name and Email Address*

Are you at least a high school graduate?*

Are you 18 years of age and above?*

Birthdate*

Please provide your Middle Name*

Are you a former Ubiquity employee?*

Overall BPO Experience*

Do you have any of the following experience? Please check all that apply.* Fintech, Payments, or BankingCredit analysisLending or loan servicingCollections or delinquency management

Do you have experience using e-OSCAR?*

Human Check*

Submit Application

Welcome to Ubiquity’s Career Page!

Credit Bureau Dispute Analyst | Eastwood, Q.C

Apply for this position