Culture and Experience Manager
Culture and Experience Manager
Let's tomorrow, together.
At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.
Sound like the right fit? Your tomorrow looks bright at Ubiquity.
Your Role:
At Ubiquity, we want to create and sustain a high-performing and engaged workforce to better support
the organization. Aligned with our core principles, we will continue to enhance employee wellbeing,
increase productivity, motivate employees, and ultimately deliver an elevated employee experience. In
order to get us there, we need a dedicated person who is inspired by this vision and can be the
champion we need to help us move even faster than we’ve been able to on our own.
We are looking for a person who will champion engagement as well as partner with key leaders and
groups to ensure we continue to elevate employee experience. He/ She will lead the implementation of
our Employee Experience strategies at Ubiquity. He/ She will partner with multiple stakeholders across
Marketing, Operations, Strategic Partnerships, our Technology teams, and external partners, to establish
Ubiquity as the innovator of the BPO culture, working to drive impact, protect and support our clients,
and help make Ubiquity as an essential part of the places where we live and work.
We’re made of something different.
We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals – every person, in every role, for our company and our clients. Think you have what it takes? Join us!
Role Responsibilities:
• Support the Leaders of the People Team, the Global Culture, Communication and Experience Team,
and the site People Team Manager, and partner with the People Partners to define, build and grow the
company culture.
• Assist in the development, implementation, and assessment of strategies and programs to
continuously improve engagement among our employees contributing to a high performing
organization linked to our values.
• Build strong internal networks and drive change management, communication and leadership of
Culture & Engagement initiatives.
• Assist and facilitate internal engagement/pulse survey implementation, along with action planning and
goal setting, ensuring the leadership team has access to insights that inform positive change.
• Help implement various strategies to boost employee retention and productivity across all company
levels.
• Implement procedures to measure results
Diversity and Inclusion:
• Assist and facilitate the development, implementation, and assessment of strategies and programs to
attract, retain and promote a diverse workforce for the organization.
• Coach leaders on D&I best practices and interfacing with HR and management teams to help
foster a company climate that respects and values diversity, inclusion and belonging among
employees to build engagement and continually develop our culture.
• Help develop employee events and networks (both internal and external) that offer the opportunity to
enhance personal development, that contribute to a diverse and inclusive work environment.
People Communications and Employer Branding:
• Determine communications strategy and execute programs to deliver communications objectives
throughout the organization inclusive of delivery of corporate culture and business strategy.
• Assist in the development and implementation of employer brand and employee value proposition
• Develop strategies and initiatives that enable all employees to engage and align to the strategy and
help articulate and develop new ways of working that are required to deliver the organization's goals.
• Drive the development and implementation of people recognition initiatives that are valued across the
organization at all levels and ongoing ownership.
• Support the People Team to develop engaging communications that reflect our employer brand and
attract top talent to the organization.
• Administer and facilitate ad-hoc projects that further enhance the employee and stakeholder
experience.
Knowledge, Skills, Experience:
• Bachelor’s Degree from an accredited college or university required
• At least 1 year of experience in diagnosing, designing, developing, implementing and evaluating
enterprise-wide strategic culture and engagement strategies, solutions and interventions.
• Previous experience of planning and delivering communication plans, campaigns and projects.
• The ability to turn complex and sometimes technical information into engaging content.
• Excellent facilitation skills.