HR Specialist
Southwoods, Laguna, Philippines
Full Time
Entry Level
Essential Functions:
- Administer and maintain our human resource information systems (HRIS) with a strong focus on administration of Workday, our core human capital management (HCM) system
- Act as a primary contact for daily technical and operational user support.
- Manage service and support requests relating to our In-house HCM tool, Ticketing System (Manage Engine)
- Effectively resolve incidents or issues through rapid problem solving, solution remediation, effective communication with user groups, and facilitate solution migration.
- Build effective partnerships with various HR Support and Functional Teams, and other departments.
- Adapt and quickly learn new tools and feature rollouts by Workday and other technology platforms for delivering efficient solutions.
- Researches and resolves concerns with minimum supervision based on experience and judgment.
- Will work closely with the Systems Optimization team to provide insights and modifications on several business processes and/or movements in our In-house HCM tool.
- Maintain functional knowledge of HR processes and compliance.
- Other tasks and projects that may be assigned by the immediate supervisor.
- Education: Associate's or bachelor’s degree in business, Technology, HR, or related field preferred or equivalent experience.
- Previous Experience: At least one (1) year or more of clerical office experience with complex job duties required.
- HRIS database required.
- A minimum of three (3) years or more of computer experience preferred
- A minimum of 1-2 years of Workday experience preferred.
- Meticulous attention to detail.
Internal Qualifications:
- Must be a regular employee of Ubiquity
- At least 6 months in their current role and department
- Average Scorecard Rating (3 months) should be at least 3.0 or Meets Expectations
- No active Disciplinary Action (DA)
- Strong verbal and written communication skills
- Exposure and understanding of various HR Operations
- Well-developed root-cause analytical skills with the ability to configure and troubleshoot issues and defects.
- Ability to manage confidential and sensitive employee information..
- Excellent collaborator and a team player.
- Proficiency in spreadsheet software, including Microsoft Excel and Google Sheets
- Demonstrated ability to conduct quality audits and deliver constructive feedback
- Strong independent work ethic, with the ability to collaborate effectively across teams and engage with employees and leaders at all levels
- Excellent multitasking and prioritization skills, especially in fast-paced environments
- Flexibility to work across time zones, as the role operates predominantly in a remote setup with occasional onsite requirements
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