Technical Support Representative

San Pedro Sula, Cortes, Honduras
Full Time
Student (High School)

Ubiquity HN is looking for a Technical Support representative to join our team in our San Pedro Sula office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.


The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
  • Ability to multitask between different systems while maintaining a high level of accuracy.

Requirements:

  • Bachelor’s degree or equivalent
  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • 1+ years in a customer service or technical support role is preferable 
  • Familiarity with CRM system

About Ubiquity

Ubiquity is an international BPO organization dedicated to transform customer experiences—and back-office support—through data, empathy, and meaningful engagement.  Our employees enjoy a work culture that promotes brand-centric outsourcing, emphasizes agile solutions and streamlined operations, combining the best that people and technology have to offer.

Ubiquity benefits include paid time off, and professional development, birthday leave

Employees can also take advantage of casual dress code, free parking, corporate discounts and gym memberships

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