Spanish Bilingual Financial Customer Service Representative (Open)

Cagayan de Oro, Northern Mindanao, Philippines

Full Time

Mid Level

Spanish Bilingual Financial Customer Service Representative (Open)
Cagayan de Oro, Philippines

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Spanish Bilingual Customer Service Representative, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You'll Do:

Provide customer support in Spanish and English via phone, email, or chat.
Assist customers with account inquiries, billing concerns, payment processing, and transaction reviews.
Handle disputes, fraud-related concerns, and general financial service requests.
Explain financial products, services, policies, and procedures clearly to customers.
Maintain accurate documentation of customer interactions and transactions.
Ensure compliance with financial regulations and company policies.
Meet performance metrics including quality, productivity, and customer satisfaction.

What We’re Looking For:

Fluency in Spanish and English (spoken and written).
At least 6 months of customer service experience in financial services, banking, or BPO industry preferred.
Strong communication, problem-solving, and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Basic computer navigation and MS Office proficiency.

Preferred:

Experience handling financial accounts, credit cards, loans, or fraud/disputes.
Background in collections, chargebacks, or banking operations.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

How Did You Hear About Us?*

For Employee Referral: Who referred you to this position? Enter their Employee Name (ex. Juan Dela Cruz)*

For Employee Referral: Who referred you to this position? Enter their Employee ID (ex. 123456)*

If you are being referred through the Non-Employee Referral Program, please enter the necessary details below:

For External Referral: Enter their Full Name and UA Code
For Applicant Referral: Enter their Full Name and Email Address*

Are you at least a high school graduate?*

Are you 18 years of age and above?*

Birthdate*

Please provide your Middle Name*

Are you a former Ubiquity employee?*

Overall BPO Experience*

How many years have you handled Financial Banking (Local/International) accounts?*

How many total years of experience do you have handling Spanish accounts?*

Human Check*

Submit Application

Welcome to Ubiquity’s Career Page!

Spanish Bilingual Financial Customer Service Representative (Open)

Apply for this position