Quality and Compliance Manager

Bacolod City, Philippines

Full Time

Manager/Supervisor

The Quality and Compliance Manager is responsible for building strategies and systems that enable team members to achieve project goals. This role manages the day-to-day operations of the team, providing guidance to meet daily and monthly targets while ensuring all Quality Assurance (QA) deliverables are executed with accuracy and timeliness.

Key Responsibilities:

Process Improvement & Quality Assurance

Drive Improvement: Lead improvement projects and activities across the program.
Audit & Execution: Ensure the QA team deliverables are executed timely and accurately.
Data Analytics & Executive Storytelling: advanced data analytics and executive storytelling expertise to interpret large datasets, design KPIs, and conduct root cause identification , effectively translating complex operational drivers into clear, high-impact narratives and board-level presentations that guide strategic leadership decision-making.
Design: Design or redesign business processes to optimize performance.
Collaboration: Work closely with Operations and Training teams to collect data and assess current situations.

People & Performance Management

Leadership: Manage and provide guidance to direct reports, typically consisting of Quality and Compliance Supervisors and/or Senior Quality Auditors.
Mentorship: Coach and mentor Quality and Compliance Supervisors, Leads, and process improvement projects.
Staffing & Development: Ensure programs are adequately staffed and all personnel are trained.
Framework Implementation: Identify competencies, gaps, and strengths across the team to implement performance improvement systems.
Objective Setting: Assist Department Heads in setting SMART (Specific, Measurable, Achievable, Relevant, and Time-framed) organizational and individual targets.

Regulatory & Technical Compliance

Banking Knowledge: Maintain a strong understanding of electronic funds transfer systems, reconciliations, chargebacks, and US banking regulations.
Regulatory Expertise: Apply knowledge of Reg E, Reg Z, UDAAP, and payment processes.
Network Standards: Utilize experience with payment environments such as the VISA and Mastercard networks.

Qualifications & Requirements

General Requirements

Experience: Minimum 3 years of compliance management in banking/financial services; Experience with auditors and bank partners is a plus.
Technical Skills: Advanced Excel skills and proficiency in Microsoft Office Suite and Google Suite.
Communication: Excellent written and verbal communication skills with the ability to deal with people at all levels.
Aptitude: Strong analytical, critical thinking, and problem-solving abilities.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

How Did You Hear About Us?*

For Employee Referral: Who referred you to this position? Enter their Employee Name (ex. Juan Dela Cruz)

For Employee Referral: Who referred you to this position? Enter their Employee ID (ex. 123456)

If you are being referred through the Non-Employee Referral Program, please enter the necessary details below:

For External Referral: Enter their Full Name and UA Code
For Applicant Referral: Enter their Full Name and Email Address

Are you 18 years of age and above?* YesNo

Birthdate*

Middle Name*

Are you willing to work on-site?*

Are you willing to work on a night shift schedule?*

Where is your preferred work location?* BGC, TaguigEastwood, Quezon CitySouthwoods, LagunaBacolodCagayan De Oro

How much is your expected monthly salary? (Philippine Peso)*

Human Check*

Submit Application

Welcome to Ubiquity’s Career Page!

Quality and Compliance Manager

Key Responsibilities:

Process Improvement & Quality Assurance

People & Performance Management

Regulatory & Technical Compliance

Qualifications & Requirements

General Requirements

Apply for this position